Quality Assurance

J.H. Fletcher & Co.™ is an ISO 9001 Certified, customer-focused company that manufactures custom equipment for the underground mining industry. It is our goal to develop, market, manufacture, and support our equipment with quality and reliability that exceeds our customer’s expectations.

In order to achieve this, we have established a quality management system that involves all of our employees. We are constantly striving to improve our products, our people, and our quality system. If you have a quality issue with any of our products or services, please contact our Quality Assurance Department.

Quality Assurance Representatives

Russell D'Angelo
Quality Assurance Manager
Corporate Office
(304) 525-7811 Ext. 568

VOICE OF THE CUSTOMER - Customer Satisfaction Survey

In keeping with the philosophy of continuous improvement and Fletcher’s commitment to meeting the Voice of the Customer, we have established an online Customer Satisfaction Survey. Fletcher® will use your feedback to improve the quality of its products and services. As your time and opinion are highly valued, Fletcher® will reward (by random drawing) 10 lucky respondents per month. Winners will receive Fletcher memorabilia such as hats, water bottles, mouse pads, zippered pouches, stickers, etc. Prizes and designs may vary.